If Your Exterior Water Service Lines Freeze
Property owners are responsible for frozen water service lines that lead to their property. However, if you experience a frozen water service line, you should contact the City Utility Billing Division right away to discuss options. A staff member will contact you and evaluate the situation. Residents will be charged for the water used, unless they have been contacted directly by city staff and received prior approval for preventive water usage rates.
Frost depths vary considerably at different locations and for different lengths of time depending on the weather. City staff monitor frozen water service line reports.
Who to Contact
If your pipes are frozen or if you have questions, please contact the Utility Billing Division at (763) 569-3390, Monday through Friday 8 am to 4:30 pm. After hours, contact 911 (Hennepin County Dispatch) and City Public Works staff will be notified.
Snowfall Hazards & Ice Control
Snowfalls often bury fire hydrants, heat vents and exitways. With several feet of snow piled up and more snow on its way, residents and businesses are asked to keep fire hydrants, exitways and vents clear of snow and obstructions.
With recent snowfall, many fire hydrants are partially or completely buried in snow and need to be cleared as soon as possible. Residents and businesses are asked to clear snow at least three feet around hydrants and clear paths to hydrants in the neighborhood. If you are physically unable to clear a hydrant on your property, please ask a neighbor to help. You may also contact the Fire Department for assistance. You do not need to call the Fire Department if you have cleared a hydrant. The Minnesota State Fire Marshal Division video explains how clearing hydrants can save lives and property. Watch video.
Gas furnaces, water heaters and gas meters
Vents for gas furnaces and water heaters or other fuel burning appliances should be cleared of blowing and drifting snow. Blocked appliance vents could result in loss of heat or buildup of deadly carbon monoxide. If your furnace is not working, check to see if the exhaust vent is clear of snow. Also check your gas meter regularly to be sure a three-foot clear area exists around your gas meter to prevent the regulator from freezing up and allow quick shutoff in an emergency.
Be sure to check carbon monoxide (CO) alarms within your home or business to make sure they are operating properly. CO alarms should be installed on every floor and outside of every bedroom in your home.
Building exitways and address numbers
All exitways, including emergency exits, from buildings should be checked to make sure they are accessible, and clear of snow and ice buildup. Be sure address numbers are not covered by snow.
Snow and ice removal etiquette
While it is sometimes difficult to find places to store snow during heavy snowfalls, residents and businesses are asked to follow basic snow and ice removal etiquette. If you have a snow removal contractor, please review these items with the contractor.
Commuters are reminded to proceed slowly and with caution at intersections or driveways where snow height may reduce visibility.
Each year the Brooklyn Center Fire Department responds to numerous fire calls, many during winter months. In emergencies, every second matters and your assistance in providing quick access to hydrants and buildings saves valuable time for emergency responders.
Please check on older, sick or frail people in your community who may need help responding to the heat.
In cases of extreme hot weather, the City may establish cooling centers for residents to get temporary relief from the heat. Any Cooling Centers may be provided at the end of the webpage.
Signs of Heat Exhaustion and Heat Stroke
Any person experiencing the signs of heat exhaustion or heat stroke should call 911 right away. The following information provides a few of the signs of heat exhaustion and heat stroke.
Heat Exhaustion Symptoms
- Muscle cramps
- Cool and clammy skin
Heat Stroke Symptoms
- Slurred Speech
- Hot, dry, flushed skin
- Rapid or slowed heart beat
- Ready.gov at www.ready.gov/heat
- Center for Disease Control at www.cdc.gov/extremeheat