If Your Exterior Water Service Lines Freeze
Property owners are responsible for frozen water service lines that lead to their property. However, if you experience a frozen water service line, you should contact the City Utility Billing Division right away to discuss options. A staff member will contact you and evaluate the situation. Residents will be charged for the water used, unless they have been contacted directly by city staff and received prior approval for preventive water usage rates.
Frost depths vary considerably at different locations and for different lengths of time depending on the weather. City staff monitor frozen water service line reports.
Who to Contact
If your pipes are frozen or if you have questions, please contact the Utility Billing Division at (763) 569-3390, Monday through Friday 8 am to 4:30 pm. After hours, contact 911 (Hennepin County Dispatch) and City Public Works staff will be notified.